Shipping
We use standard ground shipping for the best value and lowest carbon footprint for all orders.
Orders ship Monday through Friday, excluding holidays.
Please allow one workday for processing & packing of orders.
During peak season (late Nov to early Jan) orders can take slightly longer to process.
Shipping costs:
Under USD/EUR/CHF/GBP 20.- (Tax included) = 4.95
Over USD/EUR/CHF/GBP 20.- (Tax included) = 10.95
Over USD/CAD 100.- & EUR/CHF/GBP 75.- (Tax included) = Free Standard Ground Shipping
Tax may be applied on the Shipping Cost.
After placing your order you will receive an Order Confirmation email within 30 minutes of submitting the order.
You will receive a Shipping Confirmation email with a tracking number one business day after your order ships.
Didn't receive your order confirmation or tracking details? Please check your spam folder before contacting to our customer service team.
Freight Forwarders: YES does not ship to Freight Forwarders under any circumstances. YES ships via FedEx and currently does not offer delivery services to PO Boxes or APO/FPO addresses.
Delivery timeframe:
Europe/Switzerland/United Kingdom: 4-5 working days
USA & Canada: 2-8 working days, see map below for reference
Returns
Every item we sell has a 30 day return policy from the purchase date. If your new and unused item doesn’t work out, you have 30 days to return for a refund.
All items must be returned in original condition, including manufacturer packaging, tags, documentation and all accessories. Returns will be refused (or a restocking fee will be applied) if items arrive used or damaged due to improper packaging. Please ensure returns are carefully packaged to prevent transport damage.
When ordering YES products, please use the sizing charts to determine the correct size. Please note, we do not accept exchanges for a different color Flip Flop base, as we cannot guarantee the warehouse will have the other base color in stock.
For US and Canada - All discounted items sales are final and do not qualify for a return and refund.
To initiate a return, please contact us.
We do not accept used items, but we are happy to help you with any manufacturer defects and warranty replacements. Please see our warranty policy here.
Received a damaged or incorrect item? Contact us.
Tips For Returning Your Item
Package the return shipment securely. Use the original shipping packaging when possible. Affix the return label to the outside of the package. Please remove, completely cross out or cover all old labels and barcodes.
Exchanges
Don’t like the color or want a different size? No problem! New, unused items can be exchanged for a different size or color within 30 days of from purchase date. Please note, we do not accept exchanges for a different color Flip Flop base, as we cannot guarantee the warehouse will have the other base color in stock.
All items must be returned in original condition, including manufacturer packaging, tags, documentation, and all accessories. Returns will be refused if items arrived used or damaged due to improper packaging. Please ensure returns are carefully packaged.
Once the returned item is checked into the warehouse, your replacement item will ship out, and you will get an email with the tracking number.
To initiate an exchange, please contact us here.
30 Day Policy
Our 30 Day Return policy starts on the day the order is placed and includes weekends and public holidays. Refunds will be processed within 5-10 days upon arrival of return package, but we endeavour to process refunds faster where possible. Depending on your bank, it takes 1-3 workdays for the refund to appear in your bank account.